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Order Information
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge show up on my credit card?
- Do I have to pay sales tax?
- How will you know where and how to send my physical product?
- How do I update my credit card when my preorder authorization has failed?
Returns and Cancellations
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Still Need Help?
For orders placed after January 27, 2025, please visit the Honeywell Home Order Lookup page to retrieve your order information.