What is a changeover valve on a heat pump?
The changeover valve is a device which reverses the flow of refrigerant in the heat pump. This will allow the freon to reverse and heat the home or cool the...
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What is a changeover valve on a heat pump?
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Will voice activated control still work if I lose my WiFi connection?
No, the voice activated control functionality will not operate without WiFi. A notification of non-connectivity to the voice server will be provided in an audio response message. You must also...
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Will voice activated control still work if I lose my WiFi connection?
Yes, the thermostat will operate your heating and/or cooling system with or without WiFi, but you will not have the use of voice control. If you choose to register with...
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How do I know if my old thermostat contains mercury?
The thermostat will have a glass tube with a silver liquid inside of the tube. Mercury is typically found in older mechanical thermostats like the Honeywell Round T87 and rectangular...
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Why do I have to verify that the heating and cooling system door is firmly secured?
Most heating and cooling systems have a built in safety switch, which stops power to the heating and cooling system if the door is not secured.
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What internet browsers are supported by My Total Connect Comfort?
The internet browsers supported by Total Connect Comfort are Internet Explorer 8, Firefox 4, Safari 5, and Chrome 9.
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I registered on the Total Connect Comfort website but was unable to login using my new account?
Check your email and ensure that you received an activation email containing the activation link. Follow the instructions to activate your account and then login to the website. Please note...
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Do I need a C wire to install my new thermostat?
Yes - the C wire is necessary because it provides power to your new thermostat. No C-Wire? Use a C-Wire Adapter A C-Wire Adapter replaces the need for a C-Wire....
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What is the range or distance of the WiFi signal in my thermostat?
The thermostat works in typical residential and light commercial applications. The range or distance of the WiFi signal is determined by your router.
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I cannot connect to my guest network. What do I need to do?
Some wireless routers have advanced features like guest networks. It is recommended that you connect your thermostat to your home network. If you must connect to your guest network, then...
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Are the MAC ID and MAC CRC case sensitive?
No, the MAC ID and MAC CRC are not case sensitive. Upper and lower case characters will work.
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I cannot remember what voice control commands are supported on the thermostat?
The following voice commands and their context of use are explained below: If you want to... You can say: Please note... Know the indoor temperature "What is the indoor temperature"...
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I want to use other devices to access My Total Connect Comfort and control my thermostat remotely (tablet, laptop, or smart phone). Do I need to register each device separately?
No - once you complete the registration process, you can access My Total Connect Comfort and control your thermostat from anywhere by visiting myTotalConnectcomfort.com from any device or by downloading...
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I registered for an account on My Total Connect Comfort but the confirmation email never arrived?
It may take several minutes for your confirmation email to arrive from My Total Connect Comfort. Check your junk or spam mailbox for the activation email. The activation email will...
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