What is a changeover valve on a heat pump?
The changeover valve is a device which reverses the flow of refrigerant in the heat pump. This will allow the freon to reverse and heat the home or cool the...
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What is a changeover valve on a heat pump?
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Do the color of the wires correspond to the letters on my new thermostat?
There is no code governing wire colors and thermostat connections. The thermostat should be wired by the letters found next to the wire screw terminal block. If you do not...
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My metal jumper wire fell out of my new thermostat, which terminals does the jumper need to be connected to on the thermostat wallplate?
The jumper wire can easily be replaced connecting it to the "R" and "RC" terminals on your thermostat wallplate. If you are unable to find the factory installed jumper, a...
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How do I find the password to my router?
Check the back or bottom of the router or the operating manual for the password. If you are still unable to find the password contact the router manufacturer.
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I am not sure whether my new thermostat is wired correctly?
The best guide for correct wiring instructions is always the installation manual for your thermostat. The manual or quick start guide will have come inside your thermostat’s packaging. If you...
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Is there a way to extend the signal strength?
Most standard routers can be set up to be a repeater. You can also purchase and install a WiFi repeater.
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How do I create an account for my new My Total Connect Comfort System?
Create your Total Connect Comfort account on the My Total Connect Comfort portal https://www.mytotalconnectcomfort.com/. The first time you visit you will need to select your region and country. Then click...
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Which password do I use on My Total Connect Comfort during the registration process?
Please use the password that you created for your My Total Connect Comfort account. If you do not remember the password you created please click on the Forgot Password link...
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What are the MAC ID and MAC CRC for?
The MAC ID and MAC CRC are the unique identifiers used for registering your new WiFi thermostat.
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Why does my thermostat show error code E42?
The thermostat will display error code E42 if the home router did not supply an IP address for wireless connection. Verify the home router is enabled for DHCP or power...
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I want to use other devices to access My Total Connect Comfort and control my thermostat remotely (tablet, laptop, or smart phone). Do I need to register each device separately?
No - once you complete the registration process, you can access My Total Connect Comfort and control your thermostat from anywhere by visiting myTotalConnectcomfort.com from any device or by downloading...
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Why does my thermostat show error code E02?
The thermostat will display error code E02 if the password to the home router was entered incorrectly. The thermostat will automatically progress to the WiFi Set Up screen after 30...
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Can I have more than one location registered under my account?
Yes, your my Total Connect Comfort account allows you to have multiple locations registered under one account.
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What is My Total Connect Comfort?
My Total Connect Comfort is a web portal for remote access to Honeywell WiFi thermostats. You can access the portal here. Users can also manage their Honeywell WiFi thermostats using...
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